![]() ![]() ![]() ![]() Plaintiffs allege that this conduct violates the federal Telephone Consumer Protection Act. The Lawsuit claims that National Grid and its debt collectors made calls with automated dialers and/or prerecorded or artificial voice messages to cellular telephones related to: (1) the payment or status of a current or past National Grid Utility Account or bill (2) an “important matter” concerning a current or past National Grid Utility Account or bill (3) a disconnect notice concerning a current or past National Grid Utility Account (4) an invitation from National Grid to attend a Customer Assistance Expo or to meet with or speak to the National Grid Consumer Advocacy Group, National Grid Consumer Advocate, or National Grid Credit Department or (5) the availability of a government assistance program, such as the Home Energy Assistance Program (HEAP), to assist with payments to National Grid, all without the prior express consent of the persons called. ![]()
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